Returns Policy

At THE SKATESIDE, we aim to ensure your satisfaction with every purchase. However, we understand that there may be instances where you need to return or exchange an item. Please review our refund policy below:

Returns and Exchanges:

We accept returns and exchanges within 7 days of receiving your order. To be eligible, the item must be unused, in its original condition, and accompanied by proof of purchase.

Refund Process:

Once we receive and inspect the returned item, we’ll notify you of the refund or exchange status. If approved, refunds will be processed back to the original payment method within 7-10 business days. Approved exchanges will be processed promptly, with replacement items shipped accordingly.

Return Shipping:

Return shipping costs are the responsibility of the customer for all purchases. We recommend using a trackable shipping service and purchasing shipping insurance for your return.

Non-Refundable Items:

Certain items are not eligible for return or exchange, including but not limited to:

• Items marked as final sale or clearance
• Personalized or customized items
• Gift cards

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at info@theskateside.com. We’ll work with you to resolve the issue promptly, through a replacement, exchange, or refund.

Refund Exceptions:

We reserve the right to refuse refunds or exchanges if the item does not meet our return policy criteria. Additionally, a partial refund may be withheld if the item is not in its original condition, is damaged, or is missing parts.

Contact Us:

If you have any questions or concerns regarding our refund policy, please contact us at info@theskateside.com or call us at +1 424-258-5877. Our customer support team is here to assist you and ensure a smooth refund or exchange process.

Thank you for choosing THE SKATESIDE. We value your business and are committed to providing you with excellent service and products.