PRIVATE LESSON CANCELLATION POLICY

WHAT HAPPENS AFTER MY FIRST (1) OFF LESSON? 

After your first (1) off private lesson we only offer sessions of (4) lessons to be used within (5) weeks. 

You can choose to continue with PRIVATE LESSONS, GROUP CLASSES, or after AFTER SCHOOL PROGRAM based on availability. Group activities start at the beginning of each month. Click HERE to view all that we offer.

LENGTH TO USE YOUR SESSION OF (4) LESSONS:

All lessons must be back to back with as few gaps as possible. Each session of (4) lessons must be used within (5) weeks. Your first scheduled lesson will count as your first day. NO EXCEPTIONS. If your schedule is too inconsistent we can choose to open the time to a student on the waitlist. Once you book a session, your lessons will be scheduled as an ongoing day and time or selected schedule, depending on what was decided and confirmed via e-mail. Please refer to your confirmation email for details. 

CANCELLATION / RESCHEDULING:

All cancellations must be sent to info@theskateside.com by 12:00 PM PST the DAY PRIOR to your scheduled lesson in order to not forfeit your time. Any lessons canceled passed 12:00 PM will be billed in full and considered a forfeited lesson. Canceling for any reason including but not limited to illness (including Covid-19), quarantining, injury (skating or non-skating), lack of enjoyment in the program, or behavioral issues.

WE STRICTLY FOLLOW THIS POLICY.

You can choose to skip a week or reschedule for a different day based on availability. (This communication must be through email only) IMPORTANT: Coaches are not responsible to relay verbal cancelations. All rescheduling and cancelations must be communicated to the office through email or text.

Any approved refunds will be refunded in full minus the 3% non-refundable credit card surcharge. 

NOTE: A private pod/semi-private will follow the same policy. A private pod/semi-private will be considered as a whole.

SCHEDULE / REMINDERS:

You will be responsible to take NOTE and setting a reminder on your schedule. A confirmation of your schedule will be sent to you via email or text. 

PAYMENT FOR THE NEXT SESSION:

After your third (3) private lesson, we will invoice for your next session of (4) private lessons. Please make a payment by the end of the day to confirm your ongoing day and time for the next session. If we don't receive a payment by the end of the day, you will be in danger of losing your time slot because we will open up the time for new students. 

SUBSTITUTE COACH:

You will have a primary coach and in case he/she has an emergency, we will do our best to have another coach fill in. If the primary coach is unavailable, there will be no extension of time to complete your lessons within the 5-week period. All our coaches are trained by THE SKATESIDE.

TARDINESS: 

If there is a no-call no-show, at the 20 mins mark, the coach will leave and the lesson will be forfeited. If you arrive late for a lesson, the lesson will end at its scheduled time and will not be extended. 

CANCELING DUE TO SEVERE ILLNESS OR INJURY:

If your child has a severe illness or injury that requires more than 5 weeks to recover, please email us a doctor's note. You will receive an extension of (3) months to complete your session.

CANCELING DUE TO WEATHER:

In case of rain or a wet skate park, we will contact you by email at least (1) hour ahead of the scheduled lesson time to cancel. A rained-out lesson will be rescheduled and not forfeited. 

PLAYA VISTA CANCELING DUE TO WEATHER - All lessons being held at Playa Vista will resume during rain. Playa Vista has a covered area where lessons can be moved. We will advise an hour before any lesson at Playa Vista if the lesson will be cancelled due to weather. A rained-out lesson will be rescheduled and not forfeited.