SAM DECK

Returns Policy

We offer a hassle-free return policy within 30 days of delivery for unused and undamaged items in their original packaging. To start a return, please reach out to our customer service team at info@theskateside.com to get a return authorization. Once approved, pack the item securely with proof of purchase and return it using a trackable shipping method at your expense. Refunds will be issued to your original payment method within 7 business days upon receipt and inspection of the returned item. Please note: personalized or customized items are non-returnable, and gift cards are non-refundable. For any questions or assistance, feel free to call us at +1 424-258-5877.

Shipping

Our shipping policy ensures fast processing and delivery of your orders. Orders are typically processed within 1-3 business days. We offer standard shipping rates based on location, with domestic deliveries taking 3-7 business days and international deliveries averaging 7-14 business days. Once your order is shipped, you'll receive a confirmation email with tracking details. Please note that customers are responsible for any customs, duties, or taxes. In the case of damaged shipments, please retain packaging materials and contact us promptly. Visit our Returns Policy for more details on returns, exchanges, and refunds. For further assistance, please email us at info@theskateside.com.